ziada/Duka Kuu/Help & support
Ask Ziada AI New sale

Help & support

Answers to common questions, or reach the team directly

Email support
support@ziadapos.com
Live chat
Mon–Sat, 8am–8pm EAT
Guides
Setup, POS, credits & reports
Frequently asked
How do I record a sale on credit?
In the POS page, add items to the cart and choose "Credit" as the payment method. A credit tab is created automatically under Credits.
What happens when stock runs low?
Products at or below their reorder point show up on the dashboard's Low stock card and trigger a notification.
Can I run multiple stores?
Yes — switch stores from the sidebar's store switcher. Your plan determines how many stores are included.
How does Ziada AI use my data?
Ziada AI reads your store's sales, inventory, and credit data to answer questions and suggest actions — it never shares data across organisations.